Refund policy

Returns

We want you to feel confident ordering from Hoes Clothes. Because our products are printed on demand, we ask that you review product descriptions and size guides carefully before ordering, but we do accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be unworn, unwashed, and in the same condition in which you received it.

For returns due to sizing, fit, change of mind, or another customer preference, the customer is responsible for return shipping costs.

To start a return, contact us at support@hoesclothes.com within 30 days of delivery. Please include your order number and the reason for the return. We will provide return instructions before the item is sent back.

Returns sent without contacting us first may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, contact us at support@hoesclothes.com within 30 days of delivery and include a photo of the issue.

If the problem is confirmed, we will make it right at no additional cost to you. Depending on the circumstances, we may replace the item, resend the order, or issue a refund at our discretion.

Exchanges

We accept exchanges for eligible items within 30 days of delivery.

For exchanges due to size, fit, or customer preference, the customer is responsible for return shipping costs.

If an exchange is required because we sent the wrong item or the product arrived defective or damaged, there will be no additional cost to you.

Refunds

Once an eligible returned item is received and approved, the refund will be issued to the original payment method.

Original shipping charges are not refundable unless the return is due to a damaged, defective, or incorrect item.

Please allow 7 business days after a refund is issued for your bank or credit card company to process it.

Non-Returnable Items

Personalized or custom-made products cannot be returned or exchanged for customer preference unless they arrive damaged, defective, or incorrect.

Items that have been worn, washed, altered, or damaged after delivery are not eligible for return.

Questions

For questions about returns, exchanges, or refunds, contact us at support@hoesclothes.com.